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Privacy-GDPR-Compliance

Privacy policy GDPR

Privacy and GDPR Compliance

Effective Date: 20th November 2024

At ScooterAndBikes, we are committed to protecting your privacy and ensuring that your personal data is handled in compliance with the General Data Protection Regulation (GDPR). This Privacy Policy explains how we collect, use, store, and protect your information when you visit or make a purchase from our website.

1. Who We Are

Controller Name: ScooterAndBikes
Contact Information: Unit A3, Westpoint Ind Est, Cardiff, CF11 8JQ
Telephone: 02920700700
Email: admin@scooterandbikes.co.uk

2. What Personal Data We Collect

We collect the following types of personal data when you use our services:

  • Account Information: Name, email address, phone number, billing and shipping addresses.
  • Payment Information: Payment details processed securely via [Payment Processor Name]. We do not store your full payment details on our servers.
  • Order Details: Information about the products you purchase.
  • Technical Data: IP address, browser type, operating system, and other technical information collected through cookies or similar technologies.
  • Communication Data: Any messages or feedback you provide via our website or customer support.

3. How We Use Your Data

Your personal data is used for the following purposes:

  • Order Fulfillment: To process and deliver your orders.
  • Customer Support: To respond to your inquiries and provide assistance.
  • Marketing Communications: To send newsletters and promotional offers (with your consent).
  • Legal Compliance: To comply with applicable laws and regulations.
  • Website Improvement: To analyze and improve the functionality and usability of our website.

4. Legal Basis for Processing Your Data

We process your personal data under the following legal bases:

  • Consent: When you sign up for newsletters or promotional offers.
  • Contractual Necessity: To fulfill orders and provide services you request.
  • Legitimate Interest: To improve our services and prevent fraud.
  • Legal Obligation: To comply with legal and regulatory requirements.

5. Your Rights Under GDPR

Under the GDPR, you have the following rights:

  • Access: Request a copy of your personal data.
  • Rectification: Correct inaccuracies in your personal data.
  • Erasure: Request the deletion of your personal data.
  • Restriction: Restrict the processing of your data under certain circumstances.
  • Data Portability: Request transfer of your data to another service provider.
  • Objection: Object to the processing of your data for certain purposes.
  • Withdraw Consent: Withdraw your consent at any time (for example, for marketing emails).

To exercise your rights, please contact us at admin@scooterandbikes.co.uk. We will respond within one month as required by law.

6. Sharing Your Data

We only share your data with:

  • Service Providers: Payment processors, shipping companies, and other third-party services necessary to fulfill your order.
  • Legal Authorities: When required by law or in response to valid requests.

We do not sell or rent your personal data to third parties.

7. Data Retention

We retain your personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required by law.

8. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our website. For detailed information, please visit our Cookie Policy.

9. Data Security

We implement appropriate technical and organizational measures to protect your data against unauthorized access, loss, or misuse. Our website uses secure SSL encryption to protect your information during transactions.

10. International Data Transfers

If your data is transferred outside the European Economic Area (EEA), we ensure appropriate safeguards are in place to protect your privacy.

11. Changes to This Privacy Policy

We may update this policy periodically to reflect changes in our practices or legal requirements. The latest version will always be available on our website.

12. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us:

Email: admin@scooterandbikes.co.uk
Address: Unit A3, Westpoint Ind Est, Cardiff, CF11 8JQ
Telephone: 02920700700